Privacy Policy

Apollo Medical Group PA ("Apollo," "we," "us") operates the website apollomedgroup.com and four primary care offices in Trinity, Clearwater, Tampa, and Bradenton, Florida. This Privacy Policy explains what information we collect through our website and phone lines, how we use it, and who we share it with. Information that becomes part of your medical record is handled under the rules that apply to your care at your clinic.

1. Information We Collect

• Information you submit through our forms. When you submit an appointment request or contact form, we collect the details you choose to enter: your full name, phone number, email address (optional), the clinic you select, and any message you write. Our forms do not ask for medical information.
• Information you share by email. If you email our support team or a clinic, we receive the information in your message and any details you include.
• Information shared during phone calls. When you call one of our phone lines, our team or our AI virtual assistant may collect the information needed to answer your question or book an appointment, such as your name, date of birth, phone number, and preferred clinic.
• Website usage information. Our website and advertising tools collect information such as your IP address, browser and device type, pages you visit, the page you came from, and approximate location based on your IP address. See Section 3.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and process appointment requests, including confirming availability with you.
• Answer questions about our services, locations, hours, and the insurance plans we accept.
• Measure how our website and advertising perform, and show our advertising to people who may be interested in our services.
• Improve the content and functionality of our website.
• Send you newsletters or health tips, only if you have asked us to.
• Meet our legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies from the following providers:

• Google Analytics: measures website visits and how visitors use our pages.
• Meta Pixel (Facebook and Instagram): measures visits to our pages and helps us show our advertising to people who may be interested in our services. Our Meta Pixel is set up to record page visits, not the contents of forms you fill out.
• Google advertising tags: used, if applicable, to measure the performance of our Google Ads campaigns.

You can limit or delete cookies in your browser settings. Some features of the website may not work properly if you do. You can also manage advertising preferences directly through your Google account settings and through Facebook and Instagram ad settings.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Google and Meta: Google (through Google Analytics and Google advertising tools) and Meta (through Facebook, Instagram, and Meta Pixel) receive website visit and advertising data as described in Section 3. Their use of that data is governed by their own privacy policies.
• Service providers: companies that help us operate our website, phone lines, and appointment booking, under contracts that limit how they may use the information.
• Legal reasons: when required by law, subpoena, or other legal process.
• Safety and rights: to protect the safety and rights of Apollo Medical Group PA, our patients, and the public.

5. Data Retention

We keep personal information only as long as needed for the purposes described in this policy or as required by law. Information that becomes part of a patient's medical record is retained as required by Florida and federal medical records requirements, even if you later ask us to delete it. Your records are kept under these legal retention requirements.

6. Your Choices and Rights

You may ask us to:

• Provide a copy of the personal information we hold about you.
• Correct inaccurate personal information.
• Delete your personal information, where the law allows. Deletion may not apply to medical records that we must keep.
• Stop sending you newsletters or health tips.

To make a request, contact us at support@apollomedgroup.com or call (727) 375-0848. We may need to verify your identity before we act on a request.

7. Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including limiting access to staff who need it. No method of transmitting information over the internet or storing it is completely secure, so we cannot guarantee absolute security.

9. Links to Other Websites

Our website may link to third-party sites, including Google Maps and social media pages. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top.

11. Contact Us

For questions about this Privacy Policy or how we handle personal information, contact:

This Privacy Policy describes how we handle information on our website. It does not provide medical advice.